SJD Taxi Policies & Terms of Service
Your use of the Website and the booking reservation system constitutes your agreement to these terms. If you do not agree to the terms, don’t use the Website and/or the booking reservation system.
TERMS AND CONDITIONS
AGREEMENT TO OUR LEGAL TERMS
Services are intended for users who are at least 18 years old. Persons under the age
of 18 are not permitted to use or register for the Services.
TABLE OF CONTENTS
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
Your use of our Services
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
Your submissions
- confirm that you have read and agree with our
“ PROHIBITED ACTIVITIES “ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading; - to the extent permissible by applicable law, waive any and all moral rights to any such Submission
; - warrant that any such Submission
are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions ; and - warrant and represent that your Submissions
do not constitute confidential information.
will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
minor in the jurisdiction in which you reside
otherwise; (6) you will not use the Services for any illegal or
4. USER REGISTRATION
6. POLICY
7. PROHIBITED ACTIVITIES
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in
unauthorized framing of or linking to the Services. - Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (
“gifs” ), 1Ă—1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms” ). - Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any
unauthorized script or other software. - Use a buying agent or purchasing agent to make purchases on the Services.
- Make any
unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses . - Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating
endeavor or commercial enterprise. Use the Services to advertise or offer to sell goods and services.
8. USER GENERATED CONTRIBUTIONS
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary
licenses , rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms. - You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or
unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. - Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing,
libelous , slanderous, or otherwise objectionable (as determined by us). - Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
9. CONTRIBUTION LICENSE
10. MOBILE APPLICATION LICENSE
Use License
Apple and Android Devices
11. THIRD-PARTY WEBSITES AND CONTENT
12. ADVERTISERS
13. SERVICES MANAGEMENT
14. PRIVACY POLICY
15. TERM AND TERMINATION
16. MODIFICATIONS AND INTERRUPTIONS
17. GOVERNING LAW
18. DISPUTE RESOLUTION
Informal Negotiations
Binding Arbitration
Restrictions
Exceptions to Informal Negotiations and Arbitration
19. CORRECTIONS
20. DISCLAIMER
21. LIMITATIONS OF LIABILITY
22. INDEMNIFICATION
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of:
23. USER DATA
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
25. SMS TEXT MESSAGING
Program Description
Opting Out
Message and Data Rates
Support
26. CALIFORNIA USERS AND RESIDENTS
with us is not satisfactorily resolved, you can contact the Complaint
Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
445-1254.
27. MISCELLANEOUS
28. SMS AGREEMENT |
Please read these SMS/Text Messaging Terms & Conditions carefully. By completing an online purchase for transportation, concierge service or activity, you expressly consent to receive non-marketing and marketing text messages from SJDtaxi, LLC “SJDTAXI”, including text messages made with an Auto dialer, at the mobile phone number(s) you provide. You may opt-out of these communications at any time by replying STOP to any text message from SJDTAXI or by otherwise contacting SJDTAXI as indicated below. You can receive help at any time by replying HELP to any text message from the SJDTAXI or by otherwise contacting SJDTAXI as indicated below unless 2-way messaging has been disabled to selected 1-way messaging by SJDTAXI whom can do so at any time without notice. Consent to receive non-marketing or marketing text messages is not required to purchase any products or services from the SJDTAXI. Messaging and data rates may apply. By completing the SMS text Messaging Opt-In as part of an online booking for transportation, concierge service or activity, you also accept and agree to be bound by these SMS Text Messaging Terms & Conditions and any other applicable terms and agreements related to your use of SJDTAXI services.
Program Description:
SJDTAXI offers its text messaging program whereby SJDTAXI, and any applicable service providers, will text message you to provide you with information concerning your account activity with SJDTAXI and other SJDTAXI products, services, and promotions (all of the foregoing the “SJDTAXI SERVICES”). SJDTAXI and its service providers may, from time to time, use standard or an automatic telephone dialing system (“Auto dialer”) to deliver text messages to you under the SJDTAXI Program. You agree that you will not use the SJDTAXI Program for any illegal or unlawful purposes. No coverage may be bound or amended via text message or the SJDTAXI Program.
Message Frequency:
Under the SJDTAXI Program, the number of SJDTAXI text messages that you receive may vary depending upon your account activity and your communication with SJDTAXI.
Cost:
SJDTAXI does not impose a separate fee for sending SJDTAXI text messages under the SJDTAXI Program. However, standard message and data rates may apply to each text message sent or received in connection with the SJDTAXI Program, as provided in your mobile telephone service rate plan. Please contact your mobile telephone carrier for pricing plans and information.
Supported Carriers; Interruption:
The SJDTAXI Program should be available through your equipment or mobile device when the equipment or device is within the operating range of your wireless service provider. The SJDTAXI Program may not be available on all equipment/mobile devices, or through all wireless carriers, and not all functionalities of the SJDTAXI Program are available on all equipment/mobile devices, or through all wireless carriers. SJDTAXI may, from time to time, in its discretion and without notice to you, limit the carriers that support the SJDTAXI Program. Certain other carriers may not support the SJDTAXI Program. 2 Delivery of information and content to your equipment/mobile device may fail due to a variety of circumstances or conditions. The SJDTAXI Program is subject to transmission limitation or interruption. You understand and acknowledge that mobile network services are outside of SJDTAXI’s control, and SJDTAXI is not responsible or liable for issues arising therefrom, or the failure thereof, including, without limitation, technical, hardware, software, electronic, network, telephone or other communications malfunctions, errors or failures of any kind, errors in transmission, traffic congestion, lost or unavailable network connections, telephone connections, wireless phone connections, website, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed transmissions which may limit or restrict your ability to receive or send a message, including any injury or damage to your or any other person’s equipment/wireless device relating to or resulting from participating in or using the SJDTAXI Program. If the SJDTAXI Program is not available within your intended location, you agree that your sole remedy is to cease using the SJDTAXI Program.
How to Opt-In:
To opt-in to receive text messages from SJDTAXI under the SJDTAXI Program, complete any online order at our website(s). SJDTAXI will then send you a text message asking you to confirm your enrollment in the SJDTAXI Program.
How to Opt-Out:
To STOP receiving text messages from SJDTAXI, text STOP to the ten-digit long code from which the text messages are being sent. You will then receive confirmation of your opt-out of the SJDTAXI text messaging program. You may also opt out by providing written notice to the SJDTAXI at 24220 Woodward Ave. #100 Pleasant Ridge, MI 48069 or by emailing SJDtaxi, LLC at legal at sjdtaxi.com.
Your Mobile Telephone Number:
You represent that you are the account holder for the mobile telephone number(s) that you provide or that you have the account holder’s permission to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity. You agree to maintain accurate, complete, and up-to date information with SJDTAXI regarding your use of the SJDTAXI Program, including, without limitation, notifying SJDTAXI in writing immediately if you change, or cease being the regular user of, your mobile telephone number. You agree to indemnify SJDTAXI in full for all claims, expenses, damages, and costs, including reasonable attorneys’ fees, related to or caused in whole or in part by your failure to notify SJDTAXI if you change your telephone number, or cease being the regular user of, including, but not limited to, all claims, expenses, damages, and costs related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.
Privacy:
The SJDTAXI’s Privacy Policy is available on our website at https://www.SJDtaxi.com.
Support/Help: To request more information, text HELP to the ten-digit long code from which the text messages are being sent. You may also receive assistance by providing written notice to SJDTAXI at 24220 Woodward Ave. #100 Pleasant Ridge, MI 48069, by emailing SJDTAXI at legal at sjdtaxi.com.
Eligibility:
To receive SJDTAXI text messages or enroll in the SJDTAXI Program, you must be a resident of the United States or Canada, eighteen (18) years of age or older, authorized to enroll the mobile phone number in the SJDTAXI Program, and authorized to incur any mobile message or data charges incurred by participating. SJDTAXI reserves the right to require you to prove the foregoing to participate in the SJDTAXI Program.
Changes to this SMS/Text Messaging Terms & Conditions:
SJDTAXI may revise, modify, or amend these SJDtaxi, LLC SMS/Text Messaging Terms & Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to SJDTAXI website. You agree to review these SJDTAXI SMS/Text Messaging Terms & Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive SJDtaxi, LLC text messages will indicate your acceptance of those changes.
Amendment; Termination of Text Messaging:
SJDtaxi, LLC may suspend or terminate your receipt of SJDtaxi, LLC text messages if SJDtaxi, LLC believes you are in breach of these SJDtaxi, LLC SMS/Text Messaging Terms & Conditions. Your receipt of SJDtaxi, LLC text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. SJDtaxi, LLC reserves the right to modify or discontinue, temporarily or permanently, all or any part of SJDtaxi, LLC text messages and the SJDtaxi, LLC Program, for any reason, with or without notice to you.
Release: No Warranties; Limitation of Liability:
By participating in the SJDTAXI Program, you agree to release and hold harmless SJDTAXI and its representatives, agents, successors, assigns, employees, officers and directors, from any and all liability, for loss, harm, damage, injury, attorneys’ fees, cost or expense whatsoever including without limitation, property damage, personal injury and death that may occur in connection with the SJDTAXI, or your use thereof, and for any claims, matters, or disputes based on violation of law or infringement or violation of any rights of any person or entity, including, without limitation, violation of publicity rights, defamation, or invasion of privacy. THE SJDTAXI PROGRAM IS PROVIDED AS IS, WHERE IS AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, WRITTEN, ORAL OR ARISING UNDER CUSTOM OR TRADE. SJDTAXI DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES AND NON-INFRINGEMENT. In no event shall SJDTAXI be liable to you, or to any third party, for any losses or damages whatsoever arising out of or resulting from the SJDTAXI Program, or your use thereof, regardless of the theory of recovery, including, without limitation, direct, indirect, consequential, incidental or special damages, lost profits, punitive damages, attorney’s fees or any damages arising out of or resulting from a statutory or 4 regulatory violation, negligence, gross negligence, strict liability, tortious conduct, willful misconduct or fraud, breach of contract, or breach of warranty. To the extent this damage waiver is contrary to applicable law, your or any third party’s maximum recovery for any losses or damages whatsoever arising out of or resulting from the SJDTAXI Program, or your use thereof, regardless of the theory of recovery, is $5.00.
Arbitration/Class Action Waiver:
ALL DISPUTES, MATTERS, OR CLAIMS BETWEEN YOU AND SJDTAXI ARISING OUT OF OR RELATING IN ANY WAY TO THESE SMS/TEXT MESSAGING TERMS & CONDITIONS, ANY TEXT MESSAGES BETWEEN YOU AND SJDTAXI OR ANYONE ACTING ON YOUR OR SJDTAXI’S BEHALF, OR THE SJDTAXI PROGRAM, REGARDLESS OF THE THEORY OF LIABILITY OR RECOVERY, MUST BE RESOLVED SOLELY BY ARBITRATION CONDUCTED EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER ARBITRATION RULES (“AAA RULES”) BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE FROM THE NATIONAL OR STATE OF IOWA PANEL OF ARBITRATORS. ALL DISPUTES, MATTERS, OR CLAIMS BETWEEN YOU AND SJDTAXI INCLUDES, WITHOUT LIMITATION, ANY ACTUAL OR ALLEGED STATUTORY OR REGULATORY VIOLATION, EQUITABLE CLAIM, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, TORTIOUS CONDUCT, WILLFUL MISCONDUCT OR FRAUD, BREACH OF CONTRACT, BREACH OF WARRANTY, AS WELL AS ALL DISPUTES, MATTERS, OR CLAIMS ARISING OUT OF OR RELATING IN ANY WAY TO THE ARBITRATION/CLASS ACTION WAIVER PROVISION OR THE RELEASE: NO WARRANTIES; LIMITATION OF LIABILITY PROVISION. This agreement to arbitrate is intended to be broadly interpreted, and expressly includes disputes, matters, or claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. THIS PROVISION MUST CONSTRUED IN ACCORDANCE WITH, AND THE ARBITRATION MUST BE GOVERNED BY, THE FEDERAL ARBITRATION ACT (9 U.S.C. § One et seq.). ANY JUDGMENT UPON THE DECISION RENDERED BY THE ANY COURT HAVING JURISDICTION MAY ENTER ARBITRATOR. UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR IS PROHIBITED FROM AWARDING DAMAGES IN EXCESS OF THE LIMITATIONS SET FORTH IN THESE SMS/TEXT MESSAGING TERMS & CONDITIONS. EITHER PARTY TO THIS AGREEMENT MAY COMMENCE ARBITRATION PROCEEDINGS BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE IN ACCORDANCE WITH THE AAA RULES. ANY ARBITRATION HEARING SHALL BE HELD IN THE STATE OF IOWA, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY JUDGMENT RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES, AND MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING ANY AAA RULES TO THE CONTRARY, THE AWARD OF THE ARBITRATOR MUST BE MADE NO LATER THAN THREE (3) MONTHS FOLLOWING THE DATE ON WHICH THE ARBITRATOR IS APPOINTED, UNLESS THE ISSUE IS THE SUBJECT OF LITIGATION BROUGHT BY A THIRD PARTY AND THE ARBITRATOR DEEMS IT APPROPRIATE TO DEFER ITS AWARD UNTIL THE LITIGATION IS RESOLVED. 5 The resolution of any claims, matters, or disputes must proceed solely on an individual basis without the right for any claims, matters, or disputes to proceed on a class action or collective basis or on bases involving claims, matters, or disputes brought in a purported representative capacity on behalf of others. The arbitrator’s authority to resolve and make written awards is limited to claims, matters, and disputes between you and SJDTAXI alone. Claims, matters, or disputes may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues, claims, matters, or disputes with anyone who is not a named party to the arbitration.
Attorney Fees:
In the event of any claim, matter, or dispute between you and SJDTAXI arising out of or relating in any way to these SMS/Text Messaging Terms & Conditions, any text messages between you and SJDTAXI or anyone acting on your or SJDTAXI’s behalf, or the SJDTAXI Program, SJDTAXI, if it prevails, must be awarded all costs of bringing or defending the claim, matter, or dispute, including, without limitation, reasonable attorneys’ fees and the ordinary costs and expenses incurred in resolving the claim, matter, or dispute, including, without limitation, all arbitration related fees and expenses.
Applicable Law:
The law of the State of Michigan including its statutes of limitations and without reference to any conflict of laws principles, shall be applied to any claim, matter, or dispute between the parties or when governing, constraining, or enforcing these SMS/Text Messaging Terms & Conditions, the SJDTAXI Program, or any text messages between you and SJDTAXI or anyone acting on your or SJDTAXI’s behalf, or any of the rights, duties, or obligations of the parties arising from or relating in any way to the subject matter of these Terms & Conditions.
Contact Us:
If you have questions regarding these SMS/Text Messaging Terms & Conditions, you may reach us by mail at 24220 Woodward Ave. #100 Pleasant Ridge, MI 48069, or by email at legal at SJDtaxi.com.
29. PASSENGER OR GROUPS, LUGGAGE AND LIMITS |
Groups, defined as parties of more than ten (10) passengers, may not complete bookings directly through sjdtaxi.com. Group transportation is handled separately through SJD Taxi offices and is subject to special terms and policies. Group inquiries and requests may be submitted through https://www.sjdtaxi.com.
All luggage must be presented to the operator at the time of service. SJD Taxi is not responsible for loss or damage to luggage before pickup or after completion of the transfer service. Luggage allowances are subject to applicable state regulations and are as follows unless otherwise stated:
Shared Shuttle Transfers
One (1) standard-size suitcase and one (1) carry-on item per passenger.
Private Transfers
• Mercedes G500: up to 3 passengers and 3 standard suitcases total
• Suburban / Expedition / Navigator: up to 6 passengers and 6 standard suitcases total
• Escalade: up to 5 passengers and 5 standard suitcases total
• Van: up to 10 passengers, 10 standard suitcases, and up to 4 golf bags total
• Sprinter: up to 17 passengers, 17 standard suitcases, and up to 3 golf bags total
• Motorcoach: up to 45 passengers and 45 standard suitcases
• Tesla Model X: up to 3 passengers and 3 standard suitcases total
Excess Luggage
At the time of booking, the client must disclose the total number of luggage items per passenger. The standard allowance is one (1) standard suitcase and one (1) carry-on or duffle bag per person. Excess, oversized, or overweight luggage may result in additional fees.
Wheelchairs and walkers are not considered standard luggage and may incur an additional transport fee.
30. TICKET, MODIFICATIONS & TRANSPORTATION COMPANY |
A ticket refers to the written or electronic confirmation of a reservation, including an electronic ticket, receipt, or e-ticket, that identifies the passenger as the authorized user of the contracted transportation service. The Ticket and reservation confirmation form is an integral part of this agreement and includes the service date and itinerary details.
The Transportation Company name may appear in abbreviated form on the Ticket, provided the full legal name is disclosed in the applicable fares, transportation conditions, schedules, or regulations. The departure location listed on the Ticket shall be considered the Transportation Company’s operating address for the service.
Transportation services provided by one or more third-party operators, whether consecutively or jointly, shall be treated as a single transportation operation. When a Ticket is issued for service operated by another provider, the issuing Transportation Company acts solely as an agent for that provider. Liability for the service rests with the operating Transportation Company, subject to the terms of this agreement.
Fares are subject to change at any time without prior notice. Transportation service may be refused if payment is not successfully completed or collected.
Tickets purchased through https://www.sjdtaxi.com are valid only upon successful final payment authorization. The contracting party is responsible for retaining proof of purchase and presenting it upon request.
Transportation service is not guaranteed. The Transportation Company reserves the right to refuse, cancel, or terminate service at any time for operational, safety, regulatory, or compliance reasons. Refunds, if any, will be issued in accordance with the applicable cancellation and refund policy.
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Vehicle Substitutions
Vehicle selection is not guaranteed. SJD Taxi reserves the right to substitute a reserved vehicle with a comparable vehicle if the initially selected vehicle becomes unavailable due to maintenance, operational, or other circumstances beyond its control. Comparable vehicles may differ in make, model, or color but will be similar in passenger capacity and service level.
If a substitution is required prior to service, the passenger may be offered a comparable vehicle at no additional cost, the option to upgrade for an additional fee, or a full refund if service has not yet occurred.
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Transportation Definition
Transportation refers to ground transportation services and any incidental services related to such transportation. Transportation Company refers to any ground transportation provider operating under this agreement.
31. LAW OF GENERAL MEANS OF COMMUNICATION |
Transportation in this agreement is subject to regulations and limitations.
32. RATE, LIABILITY, AND PUBLIC INSPECTION REGIME |
Transportation services are subject to the liability framework established under the Law of General Means of Communication, the Law of Civil Transportation, and all applicable regulations. All applicable fares, rules, and conditions form an integral part of this agreement.
Current fares and application rules are made available electronically through the SJD Taxi reservation system, at SJD Taxi offices, and through authorized travel agencies acting on behalf of the Transportation Company. Fare information may be updated from time to time and is subject to change in accordance with applicable regulations.
Published fares, including those pending effectiveness, are maintained electronically within the Transportation Company’s reservation system and at operating ground locations. Fare information is available upon request and can be viewed on sjdtaxi.com and through associated authorized sales channels.
33. GENERAL APPLICATION RULES FOR SJD TAXI AND OR CONNECT FARE |
A No-Show occurs when the passenger fails to appear at the designated pickup location within the required waiting period, arrives outside the scheduled service window, provides incorrect or incomplete arrival information, or fails to receive, review, or act upon official communications sent to the email address provided at the time of booking.
The email address used during reservation is the primary and official method of communication for all transfer-related notices, confirmations, instructions, updates, and time-sensitive information. The Contracting Party is responsible for ensuring the provided email address is valid, accessible, and capable of receiving messages from SJD Taxi.
SJD Taxi is not responsible for missed communications resulting from email provider restrictions, spam filtering, inbox sorting, blocked domains, delayed delivery, or redirection to spam, junk, promotions, or alternative folders. Failure to receive or review such communications does not excuse performance and may result in a No-Show, with forfeiture of all amounts paid.
The Contracting Party is responsible for full payment of all transportation services reserved or purchased through sjdtaxi.com. All fares are subject to the Transportation Company’s applicable rules and conditions, including limited capacity, pre-purchased stops, cancellation fees, and the seventy-two (72) hour cancellation policy governing refunds or credits.
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Changes, Penalties, and Service Conditions
Changes to date, time, destination, itinerary, or passenger details may result in additional charges or penalties based on the fare purchased. All changes are subject to availability and applicable fare rules.
For shared shuttle services, the maximum waiting time outside the airport is forty-five (45) minutes from the scheduled flight arrival time provided in the reservation. Failure to arrive within this window constitutes a No-Show and results in forfeiture of all amounts paid, with no refund.
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Cancellations and Refunds
Reservations may be canceled by the Contracting Party through the cancellation link provided in the booking confirmation email.
• Cancellations made more than seventy-two (72) hours prior to service are subject to a USD $5 processing fee per ticket.
• Cancellations made within seventy-two (72) hours of service are non-refundable.
• At SJD Taxi’s sole discretion, a future service credit may be offered in place of a refund.
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Charges and Payment Authorization
By providing payment information at checkout, the Contracting Party authorizes SJD Taxi to process the charge for the selected services, subject to bank authorization. All charges processed through sjdtaxi.com are deemed accepted upon successful authorization.
Accepted payment methods include major credit cards and debit cards, including Visa, MasterCard, American Express, Discover, and bank-issued debit cards.
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Dangerous and Prohibited Items
For safety and regulatory compliance, passengers may not transport dangerous, hazardous, or prohibited items, including but not limited to compressed gases, flammable materials, explosives, firearms, corrosives, toxic substances, radioactive materials, infectious agents, or any item that poses a risk to passengers, crew, or vehicle safety.
Transportation of firearms is prohibited unless required by official duty and accompanied by valid permits issued by the appropriate Mexican authorities. Drivers or company representatives may request documentation at any time and may refuse transport of prohibited or unsafe items without refund.
34. SPECIFIC TERMS, PRICING, WAIT TIMES FOR SHUTTLE & PRIVATE DEPARTURES |
Shared Shuttle Service is sold per seat, one-way, in a shared vehicle. Passengers are grouped by destination when possible; operational needs determine routing and drop-off order. Shared shuttles depart from SJD Airport approximately every 10 – 60 minutes, but departure times may be longer due to airport congestion, traffic, weather, toll delays, or other factors beyond our control.
Wait times may occur and may extend up to three (3) hours. Shuttle wait times do not constitute grounds for a refund, and by booking, you acknowledge and accept this condition.
Distance Shuttle Service is available for longer routes, including La Paz, Todos Santos, and Los Barriles. These services require advance planning and flexible scheduling. Dispatch times are not guaranteed, and departure or arrival times may be adjusted based on availability and operational requirements. Wait times for distance shuttles may exceed one (1) hour but will not exceed six (6) hours. Cancellations within 72 hours of service for distance shuttles are non-refundable; some tickets as stated are entirely non-refundable.
NOTICE: Missed shuttles due to flight delays, third-party transportation delays, or circumstances not caused by SJD Taxi do not qualify for a refund.
SJD Taxi may coordinate or refer transportation services operated by external partner providers. Services booked directly with third-party operators are governed by their own terms and conditions. SJD Taxi is not responsible or liable for the acts, omissions, delays, or services of external transportation partners.
Same-day shuttle bookings and resort departure shuttles are subject to availability and may be accepted, modified, or declined at SJD Taxi’s discretion. Same-day departure shuttle bookings (to the airport from a location departure) are not allowed per government regulations within 72 hours of a departure date and time.
35. TAXES & GOVERNMENT FEES |
Ticket prices may include applicable taxes, airport charges, tolls, and administrative fees imposed by government or regulatory authorities. These charges may be included in the fare or listed separately at checkout or on your confirmation.
Additional taxes or fees required by law that were not collected at the time of booking may be assessed later and remain the passenger’s or contracting party’s responsibility.
BAJA CALIFORNIA SUR (BCS) TOURISM TAX – EFFECTIVE JULY 2025
SJD Taxi does not collect, process, or receive tourism tax payments on behalf of the Government of Baja California Sur or Mexico’s Tax Administration Service (SAT).
Any required BCS tourism tax is the sole responsibility of the traveler and must be paid through the official government-authorized channels.
SJD Taxi may reference or share general information about the BCS tourism tax in marketing or informational communications solely as a courtesy to travelers. Such communications are informational only and do not constitute tax collection, enforcement, or representation on behalf of any government authority.
36. GENERAL: PAYMENTS, CANCELLATIONS AND REFUNDS |
The price of a Ticket may include applicable taxes, airport charges, tolls, and/or administrative fees imposed by government or regulatory authorities. These charges may represent a significant portion of the total fare and may be included in the advertised price or listed separately at checkout or on the Ticket.
Additional taxes or fees required by law that were not collected or disclosed at the time of booking may be assessed separately and remain the responsibility of the passenger or contracting party.
Currency Conversion and Exchange Fees
When completing an online reservation and submitting payment through our third-party payment processor, you may be given the option to view or pay in your local or national currency. All transactions are ultimately processed and settled in U.S. dollars (USD).
If a currency conversion is applied, exchange rates, conversion fees, or foreign transaction fees may be assessed by the payment processor, card issuer, or financial institution. These fees will be reflected on your receipt or card statement and are the responsibility of the cardholder. A small merchant handling or processing fee may also apply.
SJD Taxi does not control exchange rates or fees imposed by third-party processors or financial institutions and is not responsible for currency fluctuations or related charges.
Payments, Cancellations, and Refunds
All payments processed on sjdtaxi.com are handled securely via SSL encryption through a third-party payment processor (Stripe) in compliance with applicable legal and regulatory standards. Merchant processing is provided by SJD Taxi, LLC.
Cancellations must be submitted at least seventy-two (72) hours prior to the scheduled service time to be eligible for a refund of the base fare, less any applicable taxes, processing fees, or merchant fees. Cancellations made within seventy-two (72) hours of service are non-refundable.
If a refund is approved, it will be issued to the original method of payment within approximately five (5) to ten (10) business days.
In accordance with transportation policies applicable in Baja California Sur, changes to an existing reservation may be requested up to twelve (12) hours before the scheduled service time; however, cancellations within this period are not eligible for a refund.
Last-minute changes are not guaranteed and are subject to vehicle availability and may incur an additional rebooking fee. Multiple or repeated changes may be restricted or declined at SJD Taxi’s discretion.
Acceptance of Terms
By completing a booking on sjdtaxi.com and successfully submitting payment using a valid payment method—whether owned by you or used with proper authorization—you acknowledge that you have read, understood, and agreed to all applicable Terms and Conditions, Policies, and Service Rules governing the transportation services provided.
37. FLIGHT DEPARTURE DELAYS / ALTERNATIVE USE DELAYS / DISCOUNT CODES |
Due to the volume of flights and transfers handled daily, SJD Taxi does not independently monitor or verify the status of departing or arriving flights. It is the passenger’s responsibility to notify SJD Taxi of any flight delays, schedule changes, or cancellations.
All updates, modifications, or cancellation notices must be submitted exclusively through the official Transfer Reservation Update Form:
https://www.sjdtaxi.com/transfer-reservation-update/
This link is provided in the first paragraph of your reservation receipt and in subsequent confirmation and service-related emails. This form is the sole accepted method of communicating travel changes.
Live chat messages, standard emails, phone calls, text messages, or after-hours voicemails do not constitute a communicated or acknowledged update and will not be relied upon for scheduling or operational changes.
To be considered valid, the submitted form must include:
• Your reservation booking ID number
• The specific modification, update, or cancellation request
• Accurate and complete travel details
Upon submission, our logistics department will review the request and respond with confirmation or further instructions during business hours.
Logistics Department Hours:
Seven (7) days per week, 9:00 a.m. – 10:00 p.m. Mountain Time
Submission of the form does not guarantee accommodation of changes. All modifications are subject to availability and applicable policies. Failure to submit updates through the required form may result in a No-Show, forfeiture of service, and no refund.
Shared Shuttle Schedule Limitations
Shared shuttle logistics are finalized approximately 24 hours in advance. As a result, same-day pickup time modifications are not permitted for shared shuttle services.
Pickup times are scheduled based on the airline departure time entered at booking. If your departure time changes, you must notify SJD Taxi at least twelve (12) hours in advance. Failure to do so may result in a missed shuttle, which constitutes a No-Show.
If you miss a shared shuttle or private transfer due to a same-day flight change, delay, or failure to notify SJD Taxi in time, the reservation is forfeited and no refund will be issued.
Same-day delayed pickup requests for private transfers may be accommodated at SJD Taxi’s sole discretion, subject to availability, and do not qualify for refunds or cancellations.
Gift, Promo, and Offer Codes
From time to time, SJD Taxi may issue promotional, gift, or offer codes (“Offer Codes”) through authorized marketing channels. Offer Codes are valid only if issued directly by SJD Taxi and redeemed at checkout on sjdtaxi.com.
Offer Codes:
• Are non-transferable and valid for single use only
• May not be combined with other promotions or referral programs unless explicitly stated
• Are subject to availability, exclusions, expiration dates, and additional restrictions
• Cannot be redeemed for cash, credits, or refunds
• Do not apply to taxes, fees, or non-eligible services
Codes distributed by unauthorized third-party websites or sources will not be honored. SJD Taxi is not responsible for lost, stolen, expired, or misused codes.
If a reservation using an Offer Code is canceled or forfeited in accordance with the applicable Terms and Conditions, the value of the Offer Code is non-refundable and non-reissuable.
